Skip to main content

Frequently Asked Questions

General​

What is dakkio?​

dakkio is a time-series monitoring API designed for IoT devices, sensors, and real-time data applications. It provides data storage, natural language alerts, webhooks, and analytics.

Who is dakkio for?​

dakkio is perfect for:

  • IoT developers building sensor networks
  • Companies monitoring equipment and infrastructure
  • Developers needing time-series data storage
  • Anyone wanting simple, powerful alerting

How does pricing work?​

We offer three plans:

  • Free: 3 buckets, 30 days retention, 10,000 API calls/month
  • Pro: 25 buckets, 365 days retention, 1M API calls/month ($29/mo)
  • Enterprise: Unlimited everything, custom pricing

See pricing page for details.

Getting Started​

Do I need a credit card to sign up?​

No! The Free plan requires no credit card. Start using dakkio immediately.

How do I get started?​

  1. Create an account
  2. Create a bucket
  3. Generate an API key
  4. Start sending data

Follow our Quick Start guide for detailed steps.

Can I test dakkio before committing?​

Yes! The Free plan includes everything you need to evaluate dakkio. No time limit.

Authentication​

What's the difference between JWT and API keys?​

  • JWT tokens: For dashboard and management operations (create buckets, configure alerts)
  • API keys: For data operations (send and query data from IoT devices)

Learn more in the Authentication guide.

How do I keep my API key secure?​

Best practices:

  • Store in environment variables, never in code
  • Use different keys for dev/staging/production
  • Rotate keys periodically
  • Revoke compromised keys immediately
  • Never commit keys to version control

Can I have multiple API keys?​

Currently, each organization has one API key. Multiple API keys per organization are coming soon.

Do JWT tokens expire?​

Yes, JWT tokens expire after 24 hours. Your application should handle token refresh or re-authentication.

Data Management​

How is data organized?​

Organization (your account)
└── Buckets (projects/applications)
    └── Data Sources (sensor types)
        └── Time-Series Data Points

Learn more about Core Concepts.

What's the maximum data retention?​

  • Free plan: 30 days
  • Pro plan: 365 days
  • Enterprise plan: Custom (up to 10 years)

Can I export my data?​

Yes! Query your data via the API and export to JSON, CSV, or your preferred format. Bulk export features coming soon.

What happens when data exceeds retention period?​

Data is automatically deleted after the retention period. This is permanent and cannot be undone.

Can I back up my data?​

Yes, use the query API to periodically export your data to your own storage.

API & Integration​

What's the API rate limit?​

Based on your plan:

  • Free: 10,000 calls/month
  • Pro: 1,000,000 calls/month
  • Enterprise: Unlimited

What happens if I exceed my rate limit?​

You'll receive 429 Too Many Requests errors. Upgrade your plan or wait for the next billing cycle.

Do you have SDKs?​

Official SDKs for:

  • JavaScript/Node.js
  • Python
  • Go

Plus REST API documentation for any language.

Can I use dakkio with [specific platform]?​

dakkio works with any platform that can make HTTP requests:

  • Arduino, ESP32, ESP8266
  • Raspberry Pi, BeagleBone
  • AWS Lambda, Google Cloud Functions
  • Any web application

Does dakkio support MQTT?​

Not yet. Currently, dakkio uses REST API. MQTT support is on our roadmap.

Can I integrate with my existing system?​

Yes! Use webhooks to send events to your systems, or query data via the API.

Alerts & Webhooks​

How do natural language alerts work?​

Write conditions in plain English:

  • "Temperature exceeds 30°C for 5 minutes"
  • "Humidity is less than 40%"

dakkio parses and monitors these automatically. Learn more in the Alert Rules guide.

Can I send alerts to multiple destinations?​

Yes! Create multiple webhooks for the same bucket. Each webhook can go to a different service (Slack, email, SMS, etc.).

How quickly are alerts triggered?​

Alerts are checked within seconds of data arrival. Webhook delivery typically occurs within 1-2 seconds of alert triggering.

What if my webhook URL is down?​

dakkio automatically retries failed webhooks 3 times with exponential backoff.

Can I test alerts without real data?​

Yes! Send test data via the API with values that should trigger your alerts.

Security & Privacy​

Is my data secure?​

Yes. We use:

  • HTTPS/TLS for all API communication
  • bcrypt for API key hashing
  • Data isolation between organizations
  • Regular security audits

Who can access my data?​

Only users in your organization. Data is completely isolated between organizations.

Do you sell my data?​

No, never. Your data is yours. We don't sell, share, or use your data for any purpose other than providing our service.

Is dakkio GDPR compliant?​

Yes, dakkio is GDPR compliant. We provide data export and deletion capabilities.

Where is data stored?​

Data is stored in secure MongoDB databases in AWS data centers (US East). EU data centers coming soon.

Billing​

Can I downgrade my plan?​

Yes, you can downgrade at any time. Changes take effect at the next billing cycle.

What happens if I downgrade?​

  • API calls are limited to new plan
  • Buckets exceeding limit become read-only
  • Data older than retention period is deleted
  • No refunds for partial months

Do you offer annual billing?​

Yes! Annual billing includes 2 months free (save 17%). Contact us for details.

Can I cancel anytime?​

Yes, cancel anytime. No long-term contracts or commitments.

Technical​

What database does dakkio use?​

MongoDB with time-series collections for optimal performance.

What's the maximum request size?​

  • Single data point: 100 KB
  • Batch request: 10 MB (max 1000 data points)

What's the request timeout?​

API requests timeout after 30 seconds.

Do you support IPv6?​

Not yet. IPv6 support is on our roadmap.

What's your uptime SLA?​

  • Free plan: No SLA
  • Pro plan: 99.5% uptime
  • Enterprise plan: 99.9% uptime with support

Check current status at status.dakkio.io

Do you have a status page?​

Yes: status.dakkio.io

Subscribe to get notifications about incidents and maintenance.

Troubleshooting​

Why am I getting 401 Unauthorized?​

Common causes:

  • Invalid API key or JWT token
  • Missing authentication header
  • Expired JWT token
  • Revoked API key

Why am I getting 404 Not Found?​

  • Bucket ID is incorrect
  • Bucket doesn't belong to your organization
  • Bucket was deleted
  • Wrong API endpoint URL

Data isn't showing up in dashboard​

  • Verify data was sent successfully (check 201 response)
  • Confirm correct bucket ID
  • Check browser console for errors
  • Try refreshing the page

Alerts aren't triggering​

  • Check alert status is "active"
  • Verify data is being ingested
  • Review condition syntax
  • Check if alert is in cooldown period

Support​

How do I get help?​

What's your response time?​

  • Free plan: Community support (Discord)
  • Pro plan: Email support, 24-48 hour response
  • Enterprise plan: Priority support, 4-hour response

Do you offer consulting?​

Yes! We offer:

  • Implementation consulting
  • Architecture review
  • Custom integrations
  • Training sessions

Contact sales@dakkio.io for details.

Future Features​

What's on the roadmap?​

Coming soon:

  • Multiple API keys per organization
  • MQTT protocol support
  • EU data centers
  • Advanced analytics & dashboards
  • Mobile apps
  • GraphQL API
  • Streaming data exports

Vote on features at roadmap.dakkio.io

Can I request a feature?​

Absolutely! Submit feature requests:

  • Discord #feature-requests channel
  • Email: feedback@dakkio.io
  • GitHub Issues (if open source)

Still Have Questions?​

Can't find what you're looking for?